Returns & Exchanges


Kliki siia, et näha tagastustingimusi eesti keeles / Click here to see return policy in Estonian

 

HOW TO RETURN

Please return your product to:
Tallinn Dolls OÜ
Koidu 122, 10139, Tallinn, Estonia

Right of withdrawal

The Client has the right to withdraw from an undisclosed transaction within 14 calendar days from receiving the product by submitting an application for withdrawal via post or e-mail. The Trader will confirm receipt of the withdrawal application with a notice sent to the Client.

The Client is obliged to return the product within 14 calendar days from the date of submission of the application for withdrawal. The period of withdrawal shall be calculated from the day the Client or a third party named by him or her, who is not the carrier of the goods, has received the possession of the product. If the order consists of more than one shipment, the deadline for withdrawal is calculated from the date of arrival of the last parcel to the Client.

The Trader has the right to withdraw from the sale and demand that the goods be returned by the Client if the marked price of the goods is significantly lower than the market price of the goods due to an error.

Returns and exchanges

The product may be returned within 14 days if the size of the ordered product was selected from the Tallinn Dolls OÜ size chart.

The Client has no right to return the product, which is made by special order. EXAMPLE: If a customer adds a comment, that would like to have 5 cm longer dress (then this product is made by special order and is not refundable).

The Client has no right to return a product that is ordered from the PRE-ORDER platform since the product is custom made.

In the event of a deterioration in the condition of the item to be returned, the Client shall be liable for the reduction of the value resulting from the use of the item only if he or she has used the item in any other way than necessary in order to ascertain the nature, characteristics and operation of the item. In order to ascertain the nature, characteristics and operation of the item, the Client should handle and use the item only as if he or she would normally be allowed to do it in the shop.

For hygiene reasons, the right of withdrawal does not apply to the underwear and sunbathing clothes taken out of the package.

Until the returned package has arrived, Tallinn Dolls OÜ can not take the responsibility. Therefore, please keep the document given when posting the package to prove the shipping when needed. Returning and/or exchanging the goods is free for the Client, except for the transportation expenses for product returning, that will be paid by the Client.

In case the Client wants an exchange, mending or replacement of the Product, the Client must fill in the return sheet included with the Product and invoice. In case of exchanging or replacement of the product the Client will carry all expenses directly related to returning the product, unless the product returned does not correspond to what was ordered.

In case of wrong size of the Product, the Client has the right to exchange the Product within 14 calendar days from receiving the package.

If the Trader can not exchange the Product due to absence of the correct size, the Trader will contact the Client.

Returning wrong or defective product

On discovering the nonconformity to requirements of the product or defects of the product the Client undertakes to notify the Trader immediately but no later than within 2 months from becoming aware of the nonconformity by sending the respective information to the email address  or in writing to the address of Tallinn Dolls OÜ  Estonia, Harjumaa, Tallinn, Koidu 122, 10139

Settlement of a dispute

In case of a complaint against e-store, please send an e-mail to or call +372 6313 288. In case the Client and Trader do not reach an agreement regarding the dispute, the Client has the right to turn to the consumer complaints committee at the Estonian Consumer Protection Board (www.komisjon.ee) for out-of-court settlement of the dispute and use the European Union Online Dispute Resolution procedure at http://ec.europa.eu/odr. Reviewing of a complaint in the consumer complaints committee is free of charge for the parties. Dispute settlement at the Estonian Consumer Protection Board is guided by the legislation of the Republic of Estonia.

For more information see Refund Policy